Suspended or Terminated Account | Marketplace

Suspended or Terminated Account

A Supplier account can be Suspended or Terminated.

An Agency account can only be Suspended.

Suspended Supplier

When suspended:

  • a supplier’s application portfolio will not be returned in search requests 
  • applications will not be visible when browsing the catalogue
  • monthly subscriptions with auto-renewals enabled will not be processed 
  • can be reactivated by the Platform administrator, after which time, it would become available for new subscriptions.

Terminated Supplier

When terminated:

  • a supplier’s application portfolio will not be returned in search requests 
  • applications will not be visible when browsing the catalogue
  • monthly subscriptions with auto-renewals enabled will not be processed
  • must re-apply as a supplier to become available for any subscriptions.

Suspended Agency

When suspended:

  • users will not be able to login to the system
  • will receive an error message instructing them to contact their Agency administrator
  • any pre-paid subscriptions remain active
  • any subscriptions due to renew will not be actioned.